These Terms of Service govern access to and use of LynkWe, a business communication, inbox, automation, booking, publishing, and reporting service operated by Studio9 LLC. By using LynkWe, you agree to these Terms.
Use of LynkWe
LynkWe is intended for lawful business use. You are responsible for your account, your team members, your connected websites and channels, and all content, messages, comments, media, replies, and publishing activity sent through or managed by your LynkWe account.
Who May Agree to These Terms
You must be at least 18 years old to use LynkWe. If you are agreeing to these Terms on behalf of a company or other organisation, you confirm that you are authorised to bind that organisation, and "you" in these Terms means that organisation.
Connected Platforms
LynkWe may allow you to connect third-party platforms such as Facebook, Instagram, WhatsApp, booking tools, payment tools, email services, and CRM systems. Your use of those platforms remains subject to their own terms, policies, review requirements, messaging rules, rate limits, and account decisions. LynkWe does not control Meta, WhatsApp, Instagram, Facebook, Stripe, Google, or other third-party services.
Meta Business Assets
If you connect Facebook Pages, Instagram professional accounts, WhatsApp Business assets, or other Meta assets, you represent that you have authority to connect and manage those assets. You agree to use LynkWe in compliance with Meta Platform Terms, WhatsApp Business terms, Messenger and Instagram messaging rules, content policies, privacy requirements, and all applicable laws.
Acceptable Use
You must not use LynkWe to:
- Send spam, deceptive messages, phishing content, malware, or unlawful communications.
- Harass, threaten, impersonate, or mislead people.
- Publish or send content you do not have the right to use.
- Bypass platform rules, consent requirements, opt-out requests, messaging windows, or human-agent restrictions.
- Collect, use, or share personal data in a way that violates applicable law or platform terms.
- Interfere with LynkWe security, reliability, or other users.
AI and Automation
LynkWe may include AI-assisted replies, lead classification, summaries, routing, follow-up, and other automation features. You are responsible for reviewing and supervising automated outputs where appropriate. LynkWe may not be suitable for emergency, medical, legal, financial, or other high-risk communications without human review.
Publishing and Messaging
If you use LynkWe to publish content or send replies, you are responsible for the accuracy, legality, permissions, and consequences of that content. LynkWe may restrict or suspend publishing, messaging, automation, or account access if we believe use may violate law, platform rules, these Terms, or system security.
Who Owns the Content
You own your business. You own your brand, your logo, your products, your photographs, your customer information, and everything you give us so that we can do the work.
You also own the content LynkWe produces for you. Posts, captions, graphics, videos, schedules, and replies created for your account are yours, during your subscription and after it ends. You do not lose them by cancelling and you do not need our permission to keep using them.
So that we can actually do the job, you grant Studio9 LLC permission, for as long as your account is active, to use the material you provide and to create, schedule, publish, and edit content on the accounts you have connected. That permission exists only to operate the service for you, and it ends when your account ends.
We may describe our work in general terms, for example that we serve businesses in a particular industry. We will not use your name, your logo, or your content in our own marketing without asking you first.
Content produced with the help of automated tools may not be unique to you. Similar phrasing, structure, or imagery may appear for other businesses, and neither you nor we can claim exclusive rights over it on that basis alone. You are responsible for making sure anything you supply to us, and anything you approve for publication, does not infringe someone else's rights.
Subscriptions and Payment
Subscriptions renew automatically, monthly or annually according to the plan you chose, until you cancel. You are responsible for maintaining accurate billing information. Prices are billed in United States dollars; any local currency figure shown on our site is an approximate convenience conversion and is not the amount charged.
The 7 day Starter Pass
The Starter Pass is a one time charge of five United States dollars for seven days of service. It is not a subscription, it does not renew, and it does not become a paid plan unless you separately choose one. At any time during those seven days you may request a refund of the five dollars from your account page and we will return it to the card you paid with, without asking you for a reason. After the seventh day the pass simply ends and nothing further is charged.
Cancelling a monthly plan
You may cancel a monthly plan at any time from your account page. Cancellation takes effect immediately in the sense that no further charge is made. You keep full access to the service until the end of the period you have already paid for, and that period is not refunded by default, because the service was available to you throughout it.
Annual plans
An annual plan charges ten months and delivers twelve. The two free months are the discount for committing to the year, and the whole amount is charged once, at the start.
You may cancel an annual plan at any time from your account page. Because a subscription cannot end in the middle of a month, your service runs to the end of the month you cancel in, and that month counts as used.
Cancelling before the twelve months are up means the annual discount no longer applies, since it was given for the year. It does not affect any other discount you hold. If you are on founders pricing you keep founders pricing; only the annual saving is set aside. We then work out what you actually used at your own normal monthly rate and return the difference:
Refund = what you paid, minus the months you used at your normal monthly rate. It is never less than nothing, and we never ask you for more.
For example, on a plan whose normal price is 150 dollars a month, a year costs 1,500 dollars. If you cancel during the fifth month, you have used five months, which at 150 dollars is 750 dollars. You paid 1,500, so 750 dollars comes back to you and your service runs to the end of that fifth month. If you cancel during the tenth month, you have used 1,500 dollars of service, which is exactly what you paid, so there is nothing further to return and nothing further to pay. The eleventh and twelfth months are the free ones, so cancelling in them costs you nothing either way.
We calculate this automatically the moment you cancel, show you the arithmetic, and send the refund to the card you paid with without you having to ask for it or explain yourself. Refunds usually appear within five to ten business days depending on your bank. Every calculation is recorded, so if you ever want to see how a figure was reached, ask and we will show you.
The Video Add-on
The Video Add-on is an optional monthly subscription added to a monthly plan. It is not available on the Starter Pass. It is billed on the same date as your plan and includes 4 branded promotional videos in each billing month. Your allowance resets on each billing date. Videos you do not use in a month do not carry over.
How a video is made. You tell us the product, service or offer and what you want people to do. We write a script from that and your Brand Brain, and send it to you. We produce the video only after you approve the script. The approved script and your Brand Brain together are the brief for that video.
Free redos. If a finished video does not match its approved script, gets your business wrong (for example the wrong name, logo, colours, product, price or other fact you gave us), or has a technical fault such as audio out of sync, cut-off captions or a file that will not play, we fix it at no charge and it does not use up another video. Please tell us within 7 days of delivery. We keep working on it until it matches the brief.
What counts as a new video. A different concept, product, offer or audience, or changes to a script after you approved it, is a new video and uses one of your 4 for that month. Small corrections, such as a spelling mistake in on-screen text, are always fixed free.
Your materials. If you send us photos, footage, logos or music, you confirm you have the right to use them. Music and stock visuals we add are licensed for use on your business's social accounts.
What we do not promise. We do not promise any particular number of views, followers or sales from a video, a particular video length, or AI presenters. Social platforms may compress or crop videos, and their rules apply to what they show.
Cancelling the add-on. You can cancel the Video Add-on at any time without cancelling your plan. It stops at the end of the billing month you have paid for, and videos already delivered remain yours. Unused videos in a cancelled month are not refunded.
Refunds on a monthly plan
A refund on a monthly plan is considered individually rather than granted automatically. You may open a request from your account page, describing what went wrong and providing anything that supports it, such as dates, links to posts, or screenshots. We review each request on its facts and respond, ordinarily within one business day. Where we have failed to deliver what your plan describes, we will put it right, by refund where a refund is the right remedy. Requests are answered by a person and a decision is given either way.
Before disputing a charge
If you believe a charge is wrong, contact us first at info@lynkwe.com or through your account page. We keep a record of every request and our response to it. Raising a dispute with your card issuer without contacting us removes our ability to resolve it directly, and we reserve the right to suspend the service while a disputed charge is outstanding.
Account Suspension or Termination
We may suspend or terminate access if you violate these Terms, fail to pay amounts owed, create security risk, misuse connected platforms, or use LynkWe in a way that could harm users, Studio9 LLC, LynkWe, Meta, or other connected services. You may stop using LynkWe at any time.
Privacy and Data
Our handling of personal information is described in the LynkWe Privacy Policy. You are responsible for providing any notices, consents, and lawful bases required for your own customers, visitors, employees, and connected channel users.
Disclaimers
LynkWe is provided on an "as is" and "as available" basis. We do not guarantee uninterrupted service, error-free automation, approval by third-party platforms, or continued availability of any third-party API or platform feature.
What We Do Not Promise
LynkWe is a service, not a guarantee of results. We do not promise any particular number of followers, likes, comments, shares, views, reach, impressions, clicks, enquiries, leads, bookings, customers, or sales, and we do not promise growth of any kind or on any timetable.
What happens to content after it is published depends on things no one controls: platform algorithms, the behaviour of other users, competition, seasonality, pricing, your own reputation, and the ordinary unpredictability of the internet. Anything we say about typical or possible outcomes, in conversation, on our website, or in examples, is illustrative and is not a promise of what your business will achieve.
What we do commit to is the work itself: producing and publishing the content your plan describes, at the volume it describes, and putting it right when we fall short of that. Our refund policy above says how we handle it when we do.
When a Platform Gets in the Way
LynkWe works through platforms we do not own, including Meta's Facebook and Instagram and any other service you connect. Those platforms set their own rules and change them without consulting us or you.
If a platform suspends, restricts, rate limits, shadow bans, or removes your account, your pages, or individual posts; withdraws or changes an API or a permission we rely on; requires a review we have not yet passed; or becomes unavailable, that is outside our control. It is not a failure of LynkWe and it is not, by itself, grounds for a refund of service already delivered. We will tell you what has happened, explain what we know, and help you work through it where we can.
You are responsible for keeping your own platform accounts in good standing and for holding the rights and permissions needed for anything published through them.
Limitation of Liability
To the maximum extent permitted by law, Studio9 LLC will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, lost business opportunities, or platform account actions arising from use of LynkWe.
Governing Law
These Terms are governed by the laws of the State of New Mexico, United States, without regard to its conflict of law rules. Any dispute arising out of or relating to these Terms or to LynkWe will be brought in the state or federal courts located in New Mexico, and you and Studio9 LLC each consent to the jurisdiction of those courts.
If any part of these Terms is found unenforceable, the rest remains in force. Our not enforcing a provision on one occasion does not waive it.
Changes
We may update these Terms as LynkWe changes. Continued use of LynkWe after updated Terms are posted means you accept the updated Terms.
Contact
Studio9 LLC
1012 Marquez Place, Ste. 106-B
Santa Fe, NM 87505, United States
Email: info@lynkwe.com
Privacy and compliance: compliance@lynkwe.com